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The Highlands

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129 E Main Street, Westborough, MA 01581

8.8
Review score
42 reviews
Add review
8.8
Review score
42 reviews
5 star
59%
4 star
24%
3 star
12%
2 star
5%
1 star
0%
See all reviews
8.8
Review score
2255 reviews
76 facilities
For pricing & availability:
(866) 374-4058
The Highlands
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The Highlands community exterior
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PL
-
Family/friend
5.0
Review for The Highlands
The rent was reasonable and the manager we met with in late April was very welcoming. No one put stress on the family to do anything that wasn't convienent. Apartments and facility were cheerful and grounds nice. They allowed us to let my mom move in two weeks early.

About the facility
The Highlands

We believe that The Highlands Gracious Retirement Living is so much more than walls and windows - it's a place to enjoy home-cooked meals, game night, or a quiet evening with family and friends. It's where you always feel comfortable, safe, and secure.

At The Highlands, our management teams live on-site, and are available 24 hours a day. Our food is truly made from scratch, and served right to your table along with a smile from our friendly staff.

Enjoy the convenience of our comfortable bus for scheduled appointments, shopping trips and other errands. We also regularly plan special excursions to cultural events, day trips, museums, and other places of interest. If you'd rather stay home, the choice is yours. It's easy to be as private or as social as you wish, The Highlands features beautiful common areas and there's always a variety of planned activities and a chance to socialize with friends and neighbors every day.

Senior living options offered

Independent Living

Pricing
for The Highlands

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
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2 Bedrooms
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours
at The Highlands

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The Highlands community exterior
The Highlands

129 E Main Street, Westborough, MA 01581

The Residence at Orchard Grove community exterior
The Residence at Orchard Grove

258 Walnut St, Shrewsbury, MA 01545

Dodge Park Rest Home
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Fairview Estates community exterior
Fairview Estates

132 E Main St, Hopkinton, MA 01748

8.8
Review score
42 reviews
8.8
Review score
42 reviews
5 star
59%
4 star
24%
3 star
12%
2 star
5%
1 star
0%
9.7
Review score
38 reviews
9.7
Review score
38 reviews
5 star
76%
4 star
13%
3 star
8%
2 star
3%
1 star
0%
9.6
Review score
33 reviews
9.6
Review score
33 reviews
5 star
85%
4 star
9%
3 star
3%
2 star
0%
1 star
3%
9.5
Review score
22 reviews
9.5
Review score
22 reviews
5 star
73%
4 star
18%
3 star
9%
2 star
0%
1 star
0%
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
--
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
Starting at $X,XXX/mo

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Care types offered

1

Independent Living

Care types offered

3

Assisted Living, Memory Care, Independent Living

Care types offered

2

Assisted Living, Memory Care

Care types offered

1

Independent Living

Amenities
at The Highlands

Healthcare Services

  • Staffing & Ancillary Services
  • Memory Care
  • Medication Management

Meals & Dining

  • Professional Chef
  • Gluten-free
  • Room Service
  • Guest Meals
  • Meals Provided
  • Vegetarian
  • Low / No Sodium
  • Restaurant Style Dining

Room Amenities

  • Ground Floor Units
  • Kitchenette
  • Wheelchair Accessible Showers
  • Handicap Accessible
  • Air Conditioned
  • Bath Tubs
  • Private patio, deck, or balcony
  • Respite or Short Term Stays Offered
  • Garden View
  • Cable or Satellite TV
  • Wi-Fi/high-speed internet

Community Amenities

On-site dining options

  • Café or Bistro
  • Private Dining Room

Transportation & parking

  • Property Convenient to Public Transit
  • Complimentary Transportation
  • Covered Parking
  • Resident Parking Available
  • Uncovered Parking

Pets

  • Cats Allowed
  • Dogs Allowed

Common areas

  • Indoor Common Areas
  • Library
  • TV Lounge
  • Indoor Atrium
  • Outdoor Common Areas
  • Computer or Media Center
  • Meeting Room
  • Beauty Salon
  • Central Fireplace
  • Outside Patio
  • Barber Shop
  • Private Bath

Recreational areas

  • Movie or Theater Room
  • Arts and Crafts Center
  • Fitness Center
  • Game Room
  • Piano or Organ
  • Raised Garden Beds
  • Ballroom
  • Billiards Lounge

Services

  • Housekeeping
  • Beautician
  • Grocery Shopping and Errands

Languages spoken

  • English

Activities

  • Educational Speakers / Life Long Learning
  • Current Events Club
  • Quilting or Sewing Club
  • Live Well Programs
  • Bridge Club
  • Stretching Classes
  • Intergenerational Programs
  • Gardening Club
  • Reminiscence Programs
  • Walking Club
  • Trivia Games
  • Yoga / Chair Yoga
  • Community Service Programs
  • Art Classes
  • Cards / Pinochle Club
  • Karaoke
  • Birthday Parties
  • Activities Off-site
  • Community Service Organizations
  • Protestant Services
  • Visiting Chaplain or Priest
  • Other Religious Services
  • Choir / Singing Club
  • Live Musical Performances
  • Brain fitness / Dakim
  • Jewish Services
  • Forever Fit
  • BBQs or Picnics
  • Montessori Programs
  • Book Club
  • Day Trips and Outings
  • Catholic Services
  • Happy Hour
  • Men's Club
  • Devotional Activities Offsite
  • Resident Band or Musicians
  • Cooking Club
  • Bible Study Group
  • Tai Chi
  • Holiday Parties
  • Dances
  • Wii Bowling
  • Cooking Classes
  • Live Dance or Theater Performances
  • Activities On-site

Reviews

for The Highlands

8.8Review score42 reviews
8.8
Review score
42 reviews
5 star
59%
4 star
24%
3 star
12%
2 star
5%
1 star
0%
Hawthorn Senior Living, LLC
8.8
Review score2255 reviews76 communities
Write a review
A Place for Mom has scored The Highlands with 8.8 out of 10 using our proprietary review score based on 8 reviews in the last 2 years. Over all time, The Highlands has 42 reviews with an average "overall experience" of 4.3 out of 5.
Overall Rating
4.3
Cleanliness
4.6
Friendliness
4.5
Care Services
4.4
Staff
4.5
Meals & Dining
4.2
Activities
4.2
Value for Cost
4.3
A Place for Mom has scored The Highlands with 8.8 out of 10 using our proprietary review score based on 8 reviews in the last 2 years. Over all time, The Highlands has 42 reviews with an average "overall experience" of 4.3 out of 5.
Parent company
Logo for Hawthorn Senior Living, LLC
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 42 reviews
PL - Family/friend
Independent Living
January 9, 2024
5.0
Verified Review
Review for The Highlands
The rent was reasonable and the manager we met with in late April was very welcoming. No one put stress on the family to do anything that wasn't convienent. Apartments and facility were cheerful and grounds nice. They allowed us to let my mom move in two weeks early.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
4
Value for Cost
5
Doris - Family/friend
Independent Living
December 6, 2023
5.0
Verified Review
The Highlands is a perfect match for my mom
My mom is currently a resident at The Highlands and her experience at this facility has been great so far. Everyone has been very accommodating. I would recommend The Highlands to others.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Anonymous - Family/friend
Independent Living
December 5, 2023
5.0
Verified Review
Review for The Highlands
We looked at a few places before we decided on highlands. This one was over and above what we were looking for. On the pros list, it's extremely open and bright. The exterior and interior is modern. Each room has either a balcony or a vaulted ceiling. There's something for everyone. The dining room is spacious and they seem to have a lot of activities for residents in and outside of the building. On the con side, it is really more of an apartment complex with some amenities for senior living. They do not have a wheelchair accessible van for outside Adventures so anyone who is limited Mobility will be limited in general. Still, they have rooms you can rent if you have family coming over and are very accommodating to guests in the dining hall and theater room. The staff seems to be very friendly, and they allow small pets which is a plus when you're moving somewhere new potentially by yourself. If your loved one doesn't need too much outside care or you are willing to foot the bill to have Specialists come in, this place is really top-notch.
Cleanliness
5
Friendliness
5
Staff
5
Meals & Dining
5
Activities
3
Value for Cost
5
Anonymous - Family/friend
Independent Living
July 26, 2023
2.0
Verified Review
Our experience at The Highlands
We were just looking at the time of a change in management that did not make the transition easy. Otherwise it's a fine place.
Cleanliness
5
Friendliness
3
Care Services
4
Staff
3
Activities
4
Value for Cost
4
Anonymous - Resident/client
Independent Living
April 28, 2023
3.0
Verified Review
decent deal for the money
The transportation manager-driver and the housekeeping team are absolutely outstanding. The company is in the middle of revising its management strategy for this facility. The assistant management team should be highly commended for the efficacy and compassion that they have shown during this time of transition. They are very kind people. This facility is very nice for people who are in their 80s and 90s or hundreds. They seem to do well also with people with very mild dementia.
Cleanliness
3
Friendliness
3
Care Services
3
Staff
3
Meals & Dining
3
Activities
3
Value for Cost
3
Haroon - Family/friend
Independent Living
March 27, 2023
5.0
Verified Review
Great Place to Be
The staff was very friendly. They brought her breakfast in the morning, which was good. The value for the money was pretty good. Overall, it was good experience. The room was clean, and well kept. I would recommend to other families.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Value for Cost
5
Leslie - Family/friend
Independent Living
December 9, 2022
4.0
Verified Review
Good place for your loved
This place is very nice. It's a newer facility, spotless and beautiful on the inside. It really is a clean facility and looks very nice. Most of the residents and staff have been very nice and friendly. One thing they could do better is have a contact person to go to for questions. When mom first moved in, she had a couple of questions and also her phone was broken. We didn't know who to ask for help or how to go about getting her phone fixed. We asked and didn't really get a direct answer the first couple of times. As for her phone, I had to call the front desk and ask several people for help reaching her. I got the run around, even when I asked to just leave a message for mom to call me back. I couldn't get answers and couldn't reach her and it was frustrating. But we finally got it worked out and her phone fixed. The management isn't always helpful and seems to change often or be on some sort of rotation, which we didn't realize. They do offer a good variety of activities/outings and always seem to have something going on. Mom really enjoys that. The food is good and the wait staff is very nice. They do housekeeping once a week and things seem to be good there. I thought they provided paper items (paper towels/toilet paper), but they do not. However, I do think that they're one of the best facilities in the area. And the cost is reasonable. It's definitely a place you would be proud to say that your loved one lives in. I would recommend them to family and friends.
anonymous - Family/friend
Independent Living
May 19, 2022
5.0
Verified Review
Feels Like a family
My loved one did not get to participate in many activities but they did have a lot going on. The staff are really wonderful and the community has a really warm sense. The people who work there run it like family. The grounds are very nice the people there just raved about how great it is. They encourage socializing all of the time and they check on the residents all of the time. They are caring diligent people that treat you like family the staff really care about the residents.
Cleanliness
5
Friendliness
5
Staff
5
Meals & Dining
4
Activities
5
Value for Cost
4
anonymous - Toured community
Independent Living
November 1, 2021
4.0
Verified Review
Tour of The Highlands
We had a great tour with The Highlands. It is an older facility but it is well kept. The rooms that we were able to look at were adequate. The only downfall for us was the price for care, but it was a great facility.
Mary M - Family/friend
Independent Living
October 29, 2021
5.0
Verified Review
Luxurious atmosphere
Highly recommended this community, beautiful apartment and friendly staff. They have activities like movies, music, journalism and more for the residents to do.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
3
Activities
4
Value for Cost
5
Response from The Highlands
November 9, 2021
Hi Mary! We appreciate your positive review about your experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
L S - Toured community
Independent Living
October 21, 2021
5.0
Verified Review
My Review of The Highlands
Really nice and good value for your money.
Response from The Highlands
January 6, 2022
L S, we really appreciate your positive review!
anonymous - Toured community
Independent Living
August 16, 2021
5.0
Verified Review
My review of The Highlands
Our family had an in person tour, and the experience was really good. The Highlands is a very nice facility, very clean and lovely. However it was more towards independent living and they did not have the nursing services we were looking into for assisted living.
Julie - Family/friend
Independent Living
September 8, 2020
3.5
Verified Review
Good and Bad
The community recently has had a lot of mice. There has been a turnover with management. The food has been sub par. The maintenance man has been nice. The prior manager was very nice. There have had some items like cabbage and beef, and they ran out of cabbage. My family has been able to eat with my loved one and the food didn't taste very well. Nice place and apartments. They clean the cars in the winter, and the dining room is beautiful. The activity director has been great and my loved one really likes it. They have a good housecleaning service that comes in and cleans. The setup is nice in the unit. The shower you can walk in and there is no step up. If the food was improved, my score for this community would go up.
Cleanliness
3
Friendliness
5
Value for Cost
3
Care Services
3.5
Activities
5
Judith - Family/friend
Independent Living
August 26, 2020
4.0
Verified Review
Great place for my aunt
We chose this community because of the location, the price, as well as the overall facility. It had an updated, positive, less assisted living/ nursing home feel to it. My aunt is in a studio plus and it is great size. We have eaten with her and the food was very good, there have been no complaints. My favorite part about this community is the overall experience we have had. I would recommend The Highlands.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
4
Activities
5
Roberta White - Family/friend
Independent Living
June 2, 2020
3.0
Verified Review
Just ok
The thing my mother has struggled with at The Highlands is that they have had a lot of staff turnover over the last year. The interactions between staff and residents could be a little better. My mother feels sometimes certain residents are singled out more than others. They have, however, done very well protecting the residents during the Covid-19 pandemic. The isolation is difficult for the residents, however it is keeping them safe. The activities are good, however they could do better. It seems like they are the same every week and no to often changed up. They could ask the residents about what they actually want to do more often, rather than repeating the same thing every week.
Cleanliness
4
Friendliness
2
Value for Cost
3
Care Services
4
Activities
3
anonymous - Family/friend
Independent Living
October 30, 2018
4.5
Verified Review
Awesome Managers
The new management this year is great! [Name removed] and [name removed] really make an effort to make people happy. They are approachable and make my mother living there feel like family. Portions of food could be better and more buffet brunches at dinnertime could be a good change. The residents could then have a little choice....something special once a month! Otherwise, the activity director and asst. Managers are awesome....friendly and caring.
Cleanliness
4.5
Friendliness
4.5
Value for Cost
4.5
Care Services
4.5
Activities
4.5
anonymous - Resident/client
Independent Living
September 19, 2017
4.0
Verified Review
Pleased with My Move
I'am comfortable with my move to this community. It is a nice place with kind people. The community is very well-kept, they do a good job with the cleanliness around the community. The staff is very helpful whenever needed. I'am pleased with everything they have done for me.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
anonymous - Toured community
Independent Living
July 26, 2017
4.0
I liked it. My mom will visit in October.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
son - Family/friend
Independent Living
May 30, 2017
1.5
Verified Review
disappointed
After reading the reviews, we decided to place one of my parents there. The support staff was very nice, driver, wait staff, etc. but the management and activities director do not appear genuine. They are initially friendly but do not really listen to the suggestions the residents make and patronize them. We are disappointed. Residents are friendly but rarely do you see any laughs at this place.
Cleanliness
4.5
Friendliness
2.5
Value for Cost
1
Care Services
2.5
Activities
1
anonymous - Toured community
Independent Living
September 1, 2016
3.0
Met with Alice today. The place is large. My favorite parts were the movie theater. popcorn machine and soft-serve ice cream. There was a fire pit outside too. When entering the building, the dining area is immediately to the right. The 1 bedroom I saw seemed small. Lots of closet space. Balconies are available but there is a waiting list for those.
Cleanliness
3
Friendliness
3
Value for Cost
3
Care Services
3
Activities
3
Viewing 1-20 out of 42 reviews

Neighborhoods
around The Highlands

See what the neighborhood has to offer and what’s nearby:
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Frequently Asked Questions
about The Highlands

The Highlands offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.

A Place for Mom has scored The Highlands 8.8 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (508) 898-3000 to reach a resident at The Highlands.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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