The Hamister Group, Inc

She was very well cared for at Heather Heights and I would highly recommend it to someone in the future. They were very good, not perfect always but no place is these days. They were very good to her even at the end. My only constructive criticism would be that they need to have more programs that give the residence a chance to get out. Hopefully things are better now that Covid restrictions are lifted. Highly recommend for person who needs more than assisted living without memory care. My mother ended up at Heather Heights because she had a catheter and the assisted-living place she was in before, wouldn't take her back with a catheter that she got while in the emergency room. It was extremely difficult making the move with my mother again to another assisted living facility for this reason alone. Thankfully my mother was very happy at Heather Heights. Also, I was there every day so I knew the facility and the people and what was going on daily very well.

My loved one is currently a resident at Trustwell at Shelby Gardens Place and the experience has been mostly great so far. They take great care of my loved one and we love the facility so far. This is a true "Assisted Living" facility, plus very kind and attentive staff and caregivers. I would recommend this facility to others.

When a 96-year-old has Alzheimer's, is getting weaker quickly, and is fussy about lots of things, no one will be able to create a perfect environment in the mind of that client. We family members have asked for several changes over the last year and Shelby Gardens personnel have done their best to comply. We believe the community is not perfect, but, if our mom were in one of our homes again, things wouldn't be perfect, either. Shelby Gardens personnel, from caregivers to nurses to office personnel, work together to create the best possible conditions, activities, meals, and positive atmosphere. We work with them to fill in gaps (like specific kinds of treats, paper products for our mom, and specific things ordered by her doctor. We know these things are being used. We know our mom is getting showers. We know that her meals include lots of vegetables. We know because we are there often and we check everything.

Excellent services. Caring staff. Friendly environment. I would recommend to others.

My loved one is a resident at Buckingham Heights. The staff have all been great. They take a very personal approach when dealing with the residents and always try their best to make them comfortable. The food has been well prepared and individualized for each resident. Upon moving in, communication was great. Aside from visiting every day, I also receive a call from the nurse every evening to let me know how everything is going. I would recommend Buckingham Heights to others.

Would recommend to a family or friend.

When I was interviewing and touring places for my mom I was convinced Shelby Gardens was the best choice for my mom when the director told me that they could care for her till end of life. No other facility had came close to saying that to me. After 2 months of her being there , she has settled in, made friends and gained almost 15lbs. She also tells me how nice they all are to her. Our family thrilled with the service she is getting.

It was an overall good experience! At the end when my dad transitioned to hospice care (staying in the same room) the staff was absolutely wonderful. I would highly recommend them for elderly care.I picked Heather heights because it was clean, friendly atmosphere had the nursing care that my dad needed.

I have been nothing but impressed by everything: the staff, the amenities, the individual living quarters, the food. Overall I can without any hesitation recommend Devon House Senior Living to anyone considering placement for a family member. The facility is always clean, both in common areas and in each resident's "apartment". I have never even seen so much as a piece of paper laying on the floor. It never ceases to amaze me how every staff member knows every resident's name ~ and right from the get go. The staff greets every resident by name every time they have an encounter. It gives one a sense if belonging. I have observed first hand the caring attitude of every employee. If something needs attention, it is done in a timely manner. The dining room gives the feeling of eating out in a restaurant. There are table linens and centerpieces on every table. The room is decorated for various holidays. As for the food itself, there are many options provided for every meal, every day. Food is made to order. There are eight (8) to ten (10) scheduled activities for EVERY day, weekends as well. There are physical, mental and fun activities available to choose every day. Off site excursions are also an option for residents to participate in. Even though there was a recent increase in cost, I still believe that Devon House Senior Living provides a home-like atmosphere for a reasonable cost.

I loved Heather Heights of Pittsford. I wish she could've stayed there longer, but unfortunately, she needed a higher level of care. I have nothing but the highest compliments for them! Based on the experience we have had so far, we would absolutely recommend this community to other families.

Heather Heights is a great place for people who are more independent with well established hobbies and interests. In our case it did not work out because of a greater medical needs that Heather Heights could not provide and support.

The Heather Heights community is very clean, the rooms are very clean and it is just a lovely place. Every time we come to visit, the residents are always kept clean. The workers who have been there for years are absolutely excellent. They just hired a new rep therapist on the memory care side so we expect the activities may change. Right now they take the residents on the bus once a week which they loved - there are balloon exercises, ice cream socials, so we do think they are trying their best. The main dining room on the assisted living side is right when you walk in - they are truly blessed to have that staff working there. So pleasant, polite, and amazing. The value at the end of the day is completely worth it.

They have done everything that they can do. My uncle can be difficult but they do try to offer him the best care. He does not take advantage of all that they offer. He really likes the food that they serve here. ' Based off of what I have seen I would definitely recommend Shelby Gardens Place to others.

I would recommend the community. They were very compassionate and helped get my loved one to dialysis when their ride said they couldn't take them any longer. They care very much and went out of their way to help.

We personally have not had much experience with the community but from what we have heard everything has been very good.

The staff members at Shelby Gardens were very friendly not only to the residents and our loved one but to our family as well. We thought the activities were excellent - our loved one really enjoyed playing the trivia games and bingo. The price is right in line with other communities in the area. From the moment we stepped into Shelby Gardens we just got that feel their intention was to make it a family environment and really make it a point to treat the residents as if they were apart of their own family.

We are really liking Shelby Gardens Place, it's great! Their staff have been vey helpful in creating an individualized plan. We've had a little trouble at time with them following through, but they are very receptive to feedback. My loved one's room is clean, spacious, and has everything he needs. I would recommend Shelby Gardens Place to others!

I have nothing but positive comments about Devon House. I have found every single staff member to be pleasant and courteous, not only to the residents but to visitors as well. If I had went to staff with concerns or questions, they addressed them both professionally and expediently.

I would tell families that Heather Heights was one of my favorite places and that my loved one really enjoyed being there.

I toured this facility and we decided to use them. However, due to a turn of events our loved one ended up needing hospice care so they never moved in. During the tour, staff was very friendly. They were also very accommodating. I needed a wheelchair for the tour and they were able to provide that for me. We had already paid for our loved one's stay, but they were wonderful about refunding our money after the turn of events. Overall, I would recommend Shelby Gardens Place!