Arcadia Management

I would like to Express the highest praise and appreciation to the angels that are caring for our most vulnerable loved ones. [Name removed] is always pleasant and kind when I drop off supplies, [name removed] is so supportive and kind when dealing with my concerns. [Name removed] and the wellness team continue to face the current crisis with patience and care. When the stresses that we all are facing are a memory what wont be forgotten is the peace of mind thar came from knowing that my loved one was in the hands of the team at the Arbors. Many blessings and appreciation from my family.

For having over 100 people there they really make you feel important like you are the only one they are talking to whenever you call or have a question. They have great communication. The food is great. You can't beat the price compared to others in the area. They have really been on top of things with with the virus quarantine. The speed at which they attend to your loved one and the care is amazing. My mom did have a fall and cut her head and had to go to the hospital during this quarantine time and the doctor and staff from The Arbors were great. The doctor from The Arbors was on top of it and got her out of the hospital as soon as possible.

My mother has been a resident of the Arbors for several months now, as soon as we scheduled our tour of the facility my mother could not wait to go back! Never having experience with a Memory Care Facility, the Arbors was the last facility for us to visit, I knew instantly this was exactly what my mother needed. The staff were friendly and attentive, activities were taking place for residents who want to join and quiet time was respected for those who chose to view from afar. Each time I call to check on how my mother's day is going, I am pleasantly surprised as to how much stimulation she is getting throughout the day. It is heartwarming to receive photos / videos of my mother interacting with other residents, these are things I do not get to see on my regular visits. I am happy to recommend the Arbors and feel blessed to know my mother not only has her family to love, but her extended Arbors family too..

We had to move my Mother in law back from Fl. quickly in Sept 2019 at 93 years old. It was a very difficult time for all of us. As a RN I wanted nothing but the best care for her. From the moment we walked in I was at complete ease. [Name removed] never walked by on resident without saying hello, how are we doing with your care, lunch etc. From [name removed] comes a standard that all his staff follows. Respect and Kindness. Mom passed away in Jan. 2020 I wish she had more time at this wonderful place. She was so happy and we will be forever grateful. Although I wish I knew all your names, from the from the cleaning staff, receptionist, care personal and everyone else there, You all did a wonderful job. Thank you all! Sincerely The [name removed] Family

?My dad only moved into the Arbors of Hauppauge a little over a week ago, but my husband and I have been interacting with the incredible Care Team since late October. It has been a positive and reassuring experience for all of us. My first contact was over the phone with [name removed]. [name removed] took the time to listen to my dad’s ‘journey’, answer my numerous questions, and go over what to expect during the next several steps. She knew we would be touring the other Arbors, and spoke positively of all the facilities. [Name removed] gave me tips and gentle advice to avoid being overwhelmed during our visits. She had our best interest in mind for this very difficult decision we were about to make for my dad’s unexpected new home and lifestyle. My gut told me Hauppauge would be the place for my dad - despite that we hadn’t yet toured one facility. Tour Day came and within minutes of witnessing [name removed] caring and bubbly interaction with the residents - as well as, positive feedback from the residents, themselves - there was so much communal energy, we knew we’d made our choice. From there, we met [name removed], who visited my dad in the nursing home - not once, but several times after he was delayed from discharging due to falling and breaking his hip. For over two months, she lifted not only my dad’s spirits, but ours as well, by keeping constant contact with us the whole time during dad’s heart-wrenching set back. Please note, we hadn’t even given a deposit at this point in time, and I had continued to cross-reference Hauppauge’s reliability with other elder care sources. Following [name removed] and [name removed], was [name removed]. [name removed]smoothly continued where the others left off. She answers our every question and concern immediately and thoroughly with personal professionalism. In the short time my dad’s been there, we’ve met so many others...[names removed], the care, recreation, and housekeeping teams, and every last person at the front desk. All have been cheerful and patient, always happy to stop, chat, guide, and reassure us. Moving a parent into an assisted living is an emotional and life-changing experience, filled with sleepless nights, second guessing, and endless behind-the-scenes legwork. Though I don’t know what my dad’s future will be, I can honestly say that the Arbors of Hauppauge is a beautiful facility and offers everything your loved one will need. But that’s just the surface. It’s the hearts on the inside that count. Go meet the staff. Talk to the residents. And then you’ll understand our choice.

Our mom chose to go into assisted living in June 2019. She chose the arbors of Hauppauge. The family could not be any happier. Our mom, since she got there adapted very well. She met some new friends & is kept busy daily with their list of exciting activities. In the warm weather they have a beautiful outdoor patio & grounds where they can go out & take in the fresh air. They take care of everything! They food menu has many choices. They do the laundry, they control medication if you choose, clean the rooms and provide clean towels. There is phone service included. BEST OF ALL IS THE STAFF! The staff are pleasant and very helpful. We are so thankful that we found this amazing assisted living!

This is a very impressive facility. The community was very active during the time of my visit. [Name removed] provided me with excellent information regarding the process and things I would need to consider. My plan is to follow up with this community.

This was the the hardest decision for our family to make especially during the holidays but this was the best decision we have made. We came to the point where we realized mom was home alone watching the hrs go by. This was not the quality of life that we wanted for mom. We searched many assisted livings and found them to be cold, lifeless and unfriendly. Then there was The Arbors of Hauppauge! We came through the doors a few minutes early the receptionist greeted us with a warm smile and directed us a room to get warmed up and get a cup of coffee. We could not help but notice the beautiful holiday decorations everywhere it made it feel so warm and cozy, just like home. The residents were engaged in their lobby with games, an art class on the first floor and poker upstairs. We just knew our mom would love it here and she does. She has already made friends I can never reach my mom by phone during the day because she is in her words too busy with her activities. At night she calls me with an update of all the things she did. My family and I are so happy we are so comforted to know mom is enjoying her senior years. P.S. the staff is also awesome .. kudos to all !

We couldn't be happier with the care mom receives. I just wish there was not so much turnover in the staff.

I am very happy with the care my parents are receiving at The Arbors at Islandia West. The Care Team is doing a fantastic job especially with my Dad and all his medicines and medical concerns. I'm very appreciative of all they do. All the teams do a wonderful job. It's comforting to know they are well cared for. I am there often and do feel welcomed by everyone and I'm grateful for that. I really appreciate when I get feedback on what's going on with them. Big thanks to all the dedicated staff for what they do! And most of all, my folks are very happy living at The Arbors!

The friendships I've made here at The Arbors at Islandia West mean a great deal to me. I love making new friends and helping others as they move in too. You can feel the love from the staff. We are well taken care of and I have no complaints. It's unbelievable. My children are happy for me especially knowing that I'm not alone.

The Arbors at Islandia West has been my home for over 2 years and I have a wonderful life living here. I enjoy all the activities they have set up for us. The food is good and the care is great! What I love most is that my children don't have to worry about me. They know I'm well cared for living here.

Very pleased with the care provided. Mom was there for nearly 7 years and received wonderful care. The staff was very kind and companionate. I would recommend this facility and do to family and friends.

Moving Mom into a new place to live wasn't easy. But she could not stay home alone. I found The Arbors at East Islandia to be the best fit for her. She is there 5 months now and adjusted well. Everytime I visit her she is happy. The food is great plus they have activities all day for them. The staff is great you can see they honestly care. If you are looking for a place for mom I say check The Arbors you will be happy.

It was a difficult decision to put my mom in an assisted living but I feel very comfortable with my decision in choosing the Arbors in Bohemia. The staff is kind,caring and so supportive. [Name removed] helped me over a period of months to help with the adjustment in my mom living at the Arbors. [Name removed] continues to be supportive to both my mom and I. [Name removed] is literally a text or a phone call away if my mom or I need ANYTHING. The wellness directors [name removed] and [name removed] are extremely helpful in making my mom comfortable in her new home. The recreational director, [name removed] spends an endless amount of time preparing many activities for all the residents at the Arbors. [Name removed] makes sure that she finds each and every resident something that interests them. [Name removed] has gotten my mom to do things I never thought my mom would do as in, going on a beautiful trip to the wineries, doing crafts and participating in a school program which includes making crafts with children at various elementary schools. Everyone at the Arbors in Bohemia from the maintenance staff which includes [name removed] who is extremely helpful in assisting me with making my mom’s room cozy and comfortable, to the laundry staff, the wellness staff and the receptionists have been instrumental in making my mom feel at home. There are many questions in the beginning and I appreciate all of the guidance that everyone has provided me with. I am confident that they will continue to be caring and supportive and provide my mom with the care she needs.

My older brother brought me here 5 months ago. I was in a bad way both physically and psychologically. I did not want to be here. I changed my opinion after a month. Now I feel like I'm on vacation. The food is good. Half the selections are of gourmet quality. You have a wide selection. We need more roasted vegetables, but they are working on that. The staff is very professional. No matter what their job here, each member looks out for the residents, especially those who need extra attention. There is a happy atmosphere here. Many of the staff are lovable, all are tolerable. There are no bad actors in my experience. The age of the residents range from 60 to 99. There are wheelchairs, walkers and canes. Most of the residents were bought here by family members. The family can visit any time. They can take the residents out anytime. Overall, the Arbors West is a safe, healthy and happy place to place your loved family member.

My mother in law was an independent 96 year old when she had a stroke in July. While we were lucky the stroke was not incapacitating, we knew that independent living was no longer an option. We had to make the difficult decision to find an assisted living facility. The team at the Arbors was empathetic to our situation. As we toured the facility, we saw all the activities going on with residents along with the multiple areas where she could go if she wanted quiet or if she wanted to participate in these activities. The Arbors at Bohemia has a beautiful interior courtyard with a resident garden. She can participate in gardening comfortably in the raised gardening beds. This was a hobby she enjoyed for many years and will now enjoy again. Her room is very comfortable and we were able to decorate and place all the familiar things from her apartment. It is very comforting to know that she can still enjoy independence and not be burdened with the daily tasks. These tasks are taken care of quite capably with the Arbors Housekeeping, Wellness teams. The staff is friendly and they know all their residents. She has adjusted easily to this new chapter because of the Arbors team attention and support. We are very grateful to the Arbors team and know we made the right choice.

The Arbors in Islandia is the best choice for any loved one. Our mom has been here for 2 years and she is given the best care by an almost extended family of staff, outstanding choices of meals, activities and special monthly events, every inch of facility is clean all the time, just built new outdoor patio pavilion, with umbrella covered tables, afternoon socials every day, the most caring staff available, absolutely nothing negative to say. A great experience.

My Father has been living at the Arbors of Hauppauge for 2 years. He was very lonely living at home. this was the best decision to move him here. daily he and his new found friends play poker. ( I know not to visit during his poker games lol) I am so happy that they have services like laundry, meals, beautician. I feel like he is truly in great hands. The staff is so accommodating, they are so kind the personnel here is awesome. best place for us!

Hello, My loved one has been living at the Arbors of Hauppauge for 5 years. we are so happy!!!!!!!!,. it is the best decision we have made for mom. She is always busy with trips , entertainment ,hairdresser, friends. The staff is so wonderful. Mom tells us everyday just how good the staff is to her.Mom has made so many friends and the atmosphere is so warm and friendly. We would absolutely recommend this community.