Avanti Senior Living

9/17/17 [Removed] & I met with Tiffany at V.P. - she showed us a studio & an 1 bdrm with a patio but couldn't give prices. 9/23/17 My aunt & I met with [Removed]at V.P. & my aunt preferred Avanti (A.P.) to Brookdale. She will check her finances to see if she can afford it.

I have no complaints about the tour I had taken of this community for my loved one. The staff where on time to our appointment and made sure to answer any questions we had for them. They had a clean facility with lots of great amenities for all of the residents. It was just not the right location in the end decision.

I toured this beautiful community. The location for all the family would have been very close to our home. The staff was able to answer the questions that we had on the care that is given. The menu looked appealing. The activities would have been helpful to her care.We would recommend this community for the care of a loved one. This is a high-cost community and families

Avanti of Towne Lake is a nice place, overall. My loved one has only been here a brief time, but so far the staff has done a good job. The facility is clean and well kept, and the people seem friendly. We're satisfied with the service.

Avanti Senior Living at Flower Mount is a wonderful place. My mother-in-law has been living there comfortably for more than one year. Her apartment is lovely and clean. The staff is caring and kind. Her needs are met beautifully and she has been very happy there. The most important aspect of life there is that they were very careful to protect the health and safety of the residents during the pandemic. My mother-in-law did not contract COVID because of the rules put in place at Avanti. This was remarkable particularly as Dallas was hard-hit by the pandemic. My husband, sister-in-law, brother-in-law and I are most grateful for this. The cuisine needs improvement but they are always working on that. Fun activities are available if the resident chooses to participate.

The staff is very nice and willing to help. They just need more of it and less turnover so that the residents KNOW their care givers. Housekeeping has been better, there has been a turnover and the housekeeping has suffered. Laundry not done and items lost, trash not emptied. Communication with the family is nice with the caregivers, but nonexistent with the higher ups, ie, the director, the medical coordinator the fitness instructor. The food is good. And delivered on a timely manner to your room, although if you eat in the dining room you will WAIT. Again, it is not staffed well enough. I would recommend the place, just be very mindful of what is going on.

The staff members at Avanti Senior Living are pleasant with the exception for [name removed] and [name removed]. There is a staffing issues - poor pay is an issue. We never do see the executive director. The property is going downhill and they have dirty hallways. Also the food is awful.

The folks I interviewed made promises that have NOT been met. I would ask many questions of them as to their needs & expectations. If they need attention please be advised, that they will need to hire additional help.

There is an issue with some of the supplies that I have purchased going missing, the room sizes are good and they offer different floor plans. The food is average but there is not a lot of variety. I would recommend the facility to others.

I spent four months from January to May 2017 at the Avanti. THE COST FOR A SMALL ONE BEDROOM UNIT WAS $4740. PER MONTH. THEY NO LONGER BRING MEALS TO YOUR ROOM, A SERVICE THAT I PAID FOR. CONFRONTATIONS ARE OCCURING REGULARLY BETWEEN SOME RESIDENCE AND THE MEAL STAFF IN THE DINING ROOM. VERY UPSETTING. I AM VERY HAPPY TO BE ELSEWHERE NOW.

My mother's been living there since Spring 2017. The first 6 months or so were fine. Then staff began to quit. It's been floundering ever since. And this facility is less than 2 yrs old! The staff that has toughed it out are amazing. Love them, but they are spread very thin, and its not fair to them or the residents. Hate the management. My mom requires more care than the average resident. I don't really want to say more that may identify her. Management is bottom line oriented, and profit motivated. Probably the only AL facility that requires care givers to also prep and serve food. Management repeatedly refuses to hire dedicated wait and kitchen staff, which is crazy as for one, we're paying over 6K/month. Be open in your search to private care homes, they maybe old but your loved one will get more attention and it will more than likely cost less!

We toured here, and liked the community well enough, but I found out that they stopped serving meals. I feel that that is a necessary part of these communities. Families want their loved ones to have relationship and social opportunities as well as good nutrition, so the community seems incomplete without meal service.

Our tour was not good a good experience. We were just not at all interested. They did not seam nearly as customer service oriented as the place we chose. The facility is older as well..

I would tell others that the biggest issue that we had is that they are not equip for nursing and or medical care. They will kick you out to a mental hospital the minute you have any dementia or physiological issues. Even though she was in memory care they were not equip for that either. It is very close to a super busy highway so it is also load and dangerous especially if someone were to wander out of the facility. It is more a place for independent living although they advertise it for assisted living and memory care, they are limited on what they do to assist.

Value and honor of the elderly is lacking. What is told to get Sr into facility in false, employees have left due to mgmt expectation/treatment, Exec staff does not return calls to residents, no follow up on community complaints, residents are leaving with ongoing food lack/availability complaints, and long delay in answering emergency pull from bathroom. New management required, LLC intervention(not about money), and criteria for hiring employees that honor, respect, and value needs at this time in elderly life Very disappointed as I watch and hear elderly leave facility when they do not want to move again! These problems can be rectified.??

My mother in law entered Avanti in September 2017. The first two months were awesome. Since December this facility has gone downhill. It seems to get worse by the day and there appears to be no change anytime soon. They have had several turnovers in critical staff and support personnel including the kitchen/chef to the point that meals are marginally palatable, wrong medications have been delivered to residents, housekeeping is non existent, laundry which was to have been provided weekly is now taking longer. She is on the verge of leaving this beautiful new facility. Is it poor management? Poor employee compensation ??? We can’t figure this out but if it doesn’t change soon some corrective action must be implemented on behalf of our loved one.

My grandparent has been there for several months. This place is more for independent living with little assistance needed. If your loved one needs assisted living, then go to another place. Wonderful environment, but not the right place if you are looking for assisted living.

This facility is struggling. They are seriously understaffed but not full, so they are in a Catch-22. There is no Chef, no Activities Director and I have seen no sign of the LPN who should be there daily. New hires are announced and introduced then whisked off to corporate for "training" and then don't always return. Absolutely everything, except for the grounds, could be improved at Avanti Senior Living at Peoria.

While this facility is clean and new, the quality of care is very poor. My father-in-law was in the memory care unit for 26 days starting in [dates removed]. During his time there he was injured 7 times requiring medical attention and one of those was a head injury requiring hospitalization. After the first week we knew this was not a safe facility and moved him as quickly as possible. We ended up hiring a 3rd party service to watch him at night until we could relocate him. At night the staff sit out in the common area on their phones and don't make rounds checking on the residents. I have witnessed this personally on an overnight stay. There were several times that we found other residents in his private room and they were sleeping in his bed, going through his personal items and eating his snacks. Management is unapologetic and would not follow up with us to discuss the issues with their facility. [name and email address removed]

My mother and I visited Avanti Towne Lake in July. This was the first place we visited - the first place. My mom thought the place was great - but we had several other places to visit. They told her they only had one room available and convinced her to put down a "fully refundable deposit" to hold it for a week - because she told them that she loved Avanti but she had other places to visit before making her decision. She decided two days later to pick a different place and we requested a refund of the deposit. We were told it could take a few weeks but it would be refunded. A few weeks later, there was no refund. I started calling - the sales person we worked with was no longer with the company, but [name removed], (the Executive Director, who was in the meeting when my mom was told she could get a refund) told me he would check into things and call me back. In a later call he told me she would get refunded. Today, he told me that she would not get refunded. Avanti lies to the elderly.