CHG Senior Living, LLC

At first it took a lot of time to get to know the care givers that take care of mom. Seemed we worked well with the ones we got to know and let them know what we expected, or kindly asked them to do things we expected that mom needs help with. The trouble was the change out, get one person doing what we expected then would be a change out of the help and information was not either passed on or the new caregiver was not as good with getting mom to do things like showing, getting out of bed. The more you get to know the individual caregivers the easier it gets, The evening/night shift we are still working on because its hard to be there at that time. Sometimes it felt like management did not follow through and works best if we talked to caregivers ourselves, let them know how we got mom to do the things she needs to do.

The nursing staff is nice. They can't seem to keep cleaning staff. The grounds are not kept. Lots of dead trees and plants. Need additional help in medicine distribution. The meals served have minimum nutritional value.

My parents have been living at Three Forks for almost 3 months, but they signed their contract at the end of December. We convinced Mom & Dad to move because Three Forks is Assisted Living not Nursing home. Sadly, this place seems like a stereotypical nursing home. Some of the halls smell like urine. The public toilets are unkept. Housekeeping is not regular. The food is sub standard. The bus for outings has been out of service so there have been no offsite activities as promised. Most of the residents can’t walk without assistance anyway, so perhaps allowing these activities might involve logistics that Three Forks can’t address because of chronic understaffing. There is no front desk receptionist to manage questions/problems by residents and their families. There is an MD who comes once a week, but it is unclear how to set up an appointment with him. We are very disappointed with Three Forks. The best and only bright spot: Staff is genuinely friendly and caring!

When your loved one goes in, just make sure to be an advocate and visit regularly. It is very inexpensive, but it is a nice small facility with easy access and is very clean. My loved one has a shared room and residents often seem to be left with a lot of unsupervised time due to staffing shortages. The staff are very friendly and always take my concerns seriously. It is not a nursing home, it is assisted living with memory care it is better for people who are more ambulatory. We are satisfied because of the location, price, and the fact we are able to oversee it. Everyone looks to be so happy and well dressed, the residents all look very content.

Large building. No dedicated outdoor area for residents. Clean facility and lots of activities for the residents. Staff very friendly.

This wasn't a great experience for us. They weren't as prepared as they presented themselves to be to handle the challenges and difficult behaviors, that can go along with more advanced dementia, and Alzheimer's. They may be just fine for someone with mild dementia or Alzheimer's, but not a challenging case.

We toured Trinity Oaks of Pearland during our search for an Assisted Living facility for my mother. This facility was beautiful and the location was great for Independent Living. However, my mother needed more assistance than they could provide at this facility.

There seems to be a high employee turnover from the director down which gives the residents an uneasy feeling. One of the reasons to live in an assisted living facility is security and stability. When the staff is either missing or new in their position the residents question security and stability.

My mom was previously a resident at Trinity Shores and the facility and experience were both terrible.

I firmly believe my family was sold a bill of goods. [name removed](?) was our initial contact & she told us how good this place was. We decided to check my 84 year old mother in thinking she would be well taken care of. The staff for the most part are helpful & friendly; however there are other issues. She has been there 3 months & they have cleaned her room maybe 4 times. Contract states room will be cleaned weekly! I spoke to the Manager, twice & he promised to rectify the problem. No improvement. Also, I have personally experienced the food there & it is horrible! Really, small Frito pie & a thin slice of cake for dinner? Again, spoke to the manager & he indicated he knew the food was not up to par & was working on getting the situation fixed. That was a month ago & my Mom says the food is worse! How is this nutritionally fit for older people? Very disappointed & am considering moving my Mom to another facility! Would not recommend this facility at all!

Removed my mother from this place because of the nurses unprofessional attitude. Medication issues ignored and I've never heard any nurse talk that way before like he does. This man can be heard from a mile away no matter where you are. It's very rude and offensive. He cant make a full sentence without cussing. If you have an opportunity to talk to residents and families please do before moving to this place. Please take this seriously looks can be deceiving.

The nurse has repeatedly been reported for causing a hostile work environment with other employees, and if he acts that way with his employees who is to say he’s not that way with residents? He is extremely unprofessional , since the change of management the facility has went completely down hill. There is so much drama and pettiness, it’s no longer about resident care. I had no idea that it was a nurses job to sit at the front desk watching videos, or on the couch in the sitting area watching tv. If this isn’t enough, the executive director doesn’t take any of the reports seriously.

When a resident passed all the staff was worried about was who was going to take what home from the residents room. The residents are no longer valued, I’ve been up there numerous times and the language that the male nurse uses is completely disgusting and inappropriate. For someone that works with the elderly he has no respect for the staff, his residents, or their families. No matter he is reported nothing is done and you lose your job over It.

The facility is really beautiful but the nurse is very vulgar and very sexual, memory care has no activities there is an activity director but she has the RA doing activities. I only seen her interact with a couple of residents. The memory care director is serving the food, the housekeeper is constantly on her phone the only thing I seen her do is sweep and mop the halls. My mom has ran out of meds several times and the nurse doesn’t call until she’s been out for a couple of days.

My father has been there just over one year now and in that time it has gone downhill fast. They have cut back services and always have an excuse when something goes wrong. The staff is nice but the management is horrible! The nurse does nothing but call a family member if an issue arises. They rarely have transportation available for doctor's appointments outside the facility and then if they are not on the day that they specify they will charge you extra. I would not recommend this place with the current management.

Very disappointing.

We really didn't get a warm welcome here after we meet the nurse. The tour was promising but then the head nurse came in and it turned cold. She was very rude and had no bedside manner if you will. We could have even gotten a cheaper rate here but after the encounter with nurse I would never place my In-Laws here.

The first experience was good. The last 4 years have gone down hill. Only photos online are from 2011. I would not put any family or friends here. They are only putting on a show for all. Never any caring. There are safety issues abound. The residents are not is a good place at all

Where did all the familiar faces go? This facility has gone downhill and fast with the current buyout from [remove] and the unqualified, new Director who transitioned from Activities. My parents have called [removed] their home for the last few years. Now, the staff is almost non-existent with the sudden departure of some of their (and my) favorite employees. No full-time nurse and the time management of medications is really fouled up. We have started searching for a more suitable, stable community to move my parents too. Such a disappointment.

Never, ever place your relative or friends in this facility. The atmosphere is dreary...the place is dirty...and the staff is uncaring. The administrator is inexperienced and will Not Return Phone Calls. After my mother became ill, it was difficult to get additional assistance for her. Cornerstone took over a few months ago and the place immediately went downhill but did I mention the rates went up. My mother passed away in this facility and I received a call yesterday that I have to pay an additional 30 day rent because we did not give a 30 day notice so the 30 days begins at her death. Unbelievable!!!