Franciscan Communities, Inc

Everyone is so friendly here, but find most have English as a second language, so communication with the staff was sometimes difficult. There is a definite issue with clothes. I did my mom's laundry myself, and even with a big sign on the closet door, clothing disappeared and I would have to hunt it down. GET IT LABELED, OR LABEL IT YOURSELF! Having the staff label laundry could take up to a week. The building is old and the rooms are small but the facility is clean. Windows need replacing. Took both hands and a lot of strength to open mom's window, only to find the screens torn. Other than that, mom seemed to get very good care. Nurses reported every medication and other changes to me regularly. Physical Therapists really work their butts off with the patients, and it shows in the results. Activities attempt to get every resident involved. I particularly loved watching the wheelchair bowling! The staff really gets to know the residents. All in all, yes, there are newer places out there, but I'm glad I picked this one for its caring atmosphere.

I had a nice tour of this community. Everyone was kind, and friendly. From what I saw the community appeared to be nice,and clean. The staff I met was polite, and my questions were answered. The experience was a good one, but I did find a better match for my love one, and her needs.

We toured this community for my parents. The staff was nice and they did answer the questions that we had. We liked the menu of the meals that are offered. We liked the activities that would have been helpful for both my parents. We would recommend that families tour this community for the care of a loved one and the value that is offered.

Franciscan Village was beautiful! I think my father would have been very happy here, but it was expensive. If it was not for the price, we would have made this place a top choice.

I think my tour of The Village at Victory Hills went very well. The people were there were very friendly and they gave me a lot of good information. The reason we chose another community was because when I walked through the facility, the hallways seem very dark. I could not see my mother living here comfortably.

We liked Victory Lakes because of the architecture (Frank Lloyd With-ish), the Prairie Homes (cottages) for independent living. The location is double-edged; the country setting is beautiful but, at the same time, it is relatively far from shopping, Metral line to Chicago, town activities. But the feel of the place was very positive.

The caregivers I met were nice and the community seemed clean, The area just seemed a little small for us. They do allow pets and have activities available.

The variety of foods cooked here are wonderful. That was my biggest concern when transitioning to a facility like this one. I feel sooo much better after this whole change. I am a very satisfied customer/resident.

My mom did respite, she did rehab, she did nursing. It's an older building, it's worn down, it's almost a little dingy. I was not happy with it but that's just the physical aspect. On the other hand, the care is superior, we had no issues with any of the caregivers or nurses or aids. They were not willing to work with her medications right away, they said you had to go through their pharmacy and we had to pay 300 dollars outright for her incontinence care but they provided the pullups for her.

clean, residents clean, no smells at dinner time, adequate studio, bigger extra fee for meds dispensing, minimum interview but went unannounced

This community was nice but there was just another community that made more sense.

Good spot

This is a very religious community. The person I spoke to seemed quite standoffish and they were not very helpful with my questions. They do offer outings and were getting ready to go on one when I was there.

Some of these ratings have to do with the fact that my dad is fighting most everything since getting there. The food was great when we sampled it prior to signing. My dad was happy with it when in assisted living, but in memory care it was not the same quality level. We did talk to [name removed] about this & she made some adjustments to diet orders (?) that seemed to help. I have been pleased when talking to daily staff. They seem to try their best to help the situation. Dad needs hearing aids charged & cell phone charged. He thinks he can do it, but doesn't. Without either of those, he can't communicate well. When he can't hear on the phone because his hearing aids aren't charged or not even in his ears that just creates more problems.

Astral at Auburn is a really nice and clean community but there are pretty much no activities going on - they could really benefit from having different games or readings

Our family had an in person experience and the setting of the community was very different, it was much more of an inner city setting and it was pretty Catholic heritage based. We just thought our loved one may of felt a little out of place.

This community is adequate. It is an older building with a small dining room requiring eating in three shifts. Not bad

If your loved one is someone who needs to be social and active I wouldn’t recommend this assisted living unti 200. I visit my mother very often and I hardly see any activities going on. I’m not sure how the activities work but I hardly see anyone. I will see the activitee aide and she seems to be on her computer more than with residents. The staff is great otherwise and I’m very happy with the care provided.

This one did not feel as warm and comfortable to us. It had great options, but we didn't get the warm "at home" feeling we got from other places.

My mother did not care for this place. It is an older facility and the hallways seemed dark. It is a long walk from an apartment at the end to go to the dining room.