HMP Senior Solutions

Be VERY careful. It is easy to be fooled by decor and first impressions, but don't make the same mistake we did. We found 90% of what was promised was a lie. The residents wander aimlessly, most are sedated and in front of the TV, which is the only offering most days. They lie when they say your loved one can "age in place". Don't believe them. Some of the staff are lovely, but many were outright RUDE and mean. They promise that they "take in an entire family" but that just isn't true. Constant staff turnover, even at the highest levels (as in, 3 directors in 4 months) We, like several other families, pulled our loved one out after she became ill due to lack of care and over-sedation.

So many changes, be very careful. Only true medical/nursing on site is a LPN NO RN. Person in charge was the janitor, scary. Good news is the food is good and the locked unit is safe.

My dear friend almost lost her hand and her life last week from an infection after being neglected here. When I went to pick up her belongings, not one staff member asked me how she was doing. Instead, the business manager reminded me to make sure that I still send in her payment for the next month. ?? When my friend first arrived here, we were assured that they had in house doctors who accepted her insurance and that they are all inclusive. That was not the case. Weeks went by before I was notified she was out of her meds. When they found metastasized nodules in her lungs and referred her to a pulmonologist, I was told they would schedule the appointment and everything would be taken care of. Two months went by without hearing anything, only to call and find out that they dont have any provider's who accept that insurance in that county and I would have to take her myself. That is completely fine, but how am I supposed to know these things if they don't communicate that?

Inappropriate language heard as general conversation from staff, inappropriate dress apparel worn by management and care partner. Disrespectful toward residents from Care partners , staffing with one nurse to 60 residents. Management does not answer phone when notified of staffing needs or resident care at times. . Poor communication and training from management. Over all, I’m very displease with lack of communication with family and staff. From observing, I would not recommend this facility for employment or placement for my love one. Med techs not properly trained , rough handling of residents , especially observed on west side of facility.

This place went to hell. Don't consider it. This place was ok 2 years ago. Started going down this year 2023. Staff turn over, a lot. They look young and inexperienced. Please don't consider this place.

Make sure you give your 30 day notice before you new bill will be due because If you stay one day over the 30 Days you are not prorated you pay a full month. TOTAL [profanity removed]!! Read all the fine print.

Moved my mom in [date removed] to AL. Within 2 months the chef, nursing director, activities director all vanished. Food is like prison food-bologna sandwiches for supper! Had to beg to get my mom's apartment cleaned so we did it ourselves multiple times. This place will not stay in business much longer as it is still almost empty and another woman moved her mom out the same week we did. The good nurses also left. Staff is nice and friendly but they seem to be eating a lot all of the time.

We visited this community and were not able to tour due to covid. We were able to look into the building but the atmosphere was not what we wanted for our loved one

DON'T DO IT!!!! Meds, meds, and more meds. If you wonder why every resident is sleeping slumped over in a chair, they'll tell you that "their bellies are full and happy". NOT TRUE. It's from sedation, don't believe anything else. Activities....? Look and see if that puzzle you saw when you toured the place has been touched. These liars say there's "afternoon tea parties" which involves them placing a cup of tea and a cookie in front of a resident. Any activity my Mom had to stay occupied was provided by US. Her therapy doll, several games, sensory items...we bought it all, they have nothing and offer nothing. My sweet Mom was ignored, even developing foot issues because all she did was walk the halls and look for her family. NO COMFORT was ever offered to her. They even locked her out of her room because when she was in there, she'd pack her things because she wanted to go home so badly. That was their solution....LOCK HER OUT OF HER OWN ROOM!!!! These people are disgusting. And don't believe there's new ownership....there isn't. New director, nursing staff, etc....yes....constant turnover, but still run by the same lying, money hungry, opportunistic vipers. Don't pay attention to how pretty it is. My Mom walked in there, high functioning, verbal, etc....but was sick, dehydrated, bleeding, and unresponsive in less than 90 days. DON'T DO IT. They don't care about your loved one, please don't get fooled.

We toured this community when looking for my mother. Don't send your loved one's here! It's a very depressing place. The rooms are very small and they put two residents in a room together and they only have a three foot wall between them so there isn't a lot of privacy.In the Memory Care section they wheel the residents out in the hallway and they sit there all day. The staff was friendly only because they were eager to get us moved in. I would not recommend them.

DON'T GET FOOLED BY THE LOOK OF IT!!! This was the biggest mistake of our life since Mom's diagnosis. These people are clever marketers, and they take advantage of the saddest time of your life. But most of it is FRAUD. They will tell you that your loved one can "age in place"...NOT TRUE. Don't believe them. They will tell you that you need to hire a 24-hour caregiver if your loved one is a "fall risk"...(which most every resident is!). They will tell you you have to purchase a hospital bed. They lie about having PT and OT on site. There were multiple mistakes with meds, and ZERO management of diabetes, testing only once per WEEK!!! My loved one sat, overmedicated, in a chair, outcold, for 7 hours. She was dehydrated, had a UTI, and a bleeding diaper rash. She left via 911. She was injured in the shower when they forced her in, because they cannot handle patients with dementia. I beg you, don't get fooled. Find another place. They nearly killed my loved one, and then blamed it on her, for "resisting care", which is a hallmark of this illness. Please, just dont leave your loved one here, no matter how kind everyone seems....they aren't. It all about money.

This facility should not Be in operation if you have a loved one you want safe and cared for I would remove them asap. My loved one didn't survive it they have no IDEA my havoc I need ANYONE that would speak to me that has or had a loved one there to contact me please. My heart is broken I feel it will never mend. Because of GREED NEGLIGENCE ETC... IM LEAVING MY EMAIL ONLY IF YOU CONTACT ME ON EMAIL ILL GIVE YOU MORE INFO. IM SHUR THIS POST WILL BE REMOVED.IMMEDIATELY. [removed]. please help if you can thank you

My parent has been removed from this place. IF management gets a major change, then we will bring our loved one back. THIS PLACE HAS TOO MANY ISSUES for me to be comfortable with having my Dad live there.

I have been doing research on assisted living homes for a family member. I have a friend that has a family member at Oxton so I decided that I would go visit for a afternoon. I visited with my close friends family member. We where sitting out in the area with the TV when I heard the executive director yelling at her employees. I was shock to see and hear how she was speaking to them. My friend is always telling me how nice and caring all the girls that work there. The facility is nice and updated inside but, I have made a decision that I will not be placing my family member at Oxton because of the way she was treating her employees.

I would never again allow anyone in my family to be placed in Superior. I was given inaccurate information about the services they provide and my loved one was injured . I was given “nurses notes” that were a joke and seemed to have been written after the fact, never could get the same version twice of the accident. It is a difficult decision to place a loved one in a facility and it is heartbreaking to find out they were neglected when they can’t care for themselves.

Very displeased of the uncompassionate handling of being informed that my mom was in the hospital during the Covid19 pandemic. Would have been nice to have experienced some humaness from management.

The place was always dirty. I personally seen many people being neglected. The staff would sit around and do nothing most of the time. There would be a few that would help out

Absolute criminals. Every resident is over-sedated. Take the tour, this is easy to see. They'll tell you they're tired from the meal, but this is how it is all the time. There is one activity per day......(and they call things 'activities'that are no more than putting in a DVD and calling it "movie night", or pouring drinks into tea cups and calling that a "tea party"..... pathetic). Look around the internet....there are reviews from former employees about how awful it is there. There is ZERO chance that these aides and CNAs have any training/experience with memory care. Some had compassion, most did not, and all were overworked. Ignore the decor. Look at the residents. Note the fact that they don't give tours of the areas where the residents are in advanced stages of disease. They'll make an excuse (someone just passed away, etc) but the reality is they have NO BUSINESS caring for people who need so much more than this place is providing. They just want "heads in beds".....it's all about quotas and money, not the residents, and not the families. Just don't do it. Please......don't.

These reviews are funny because you could say the same about the good reviews that are on here. Who is to say that the good is not being put on there by employees or even the ED herself. I have heard others talking about that place and I have heard good and bad. I would check state records before I place my family members anywhere. State records are public and look to see how many complains have been put against the place. This is so sad. It looks like a game on here. I hope everyone is looking out for the people in the place and not just for themselves. If you can not trust the people who are caring for your loved ones then who can you trust. I pray for everyone who does jobs like these and that they are there for the right reasons. I will do my research before placing my father here or anywhere.

Oxton Place of Rome for the most part has a caring staff. They do care and most of them show it. The girls that are there in the morning struggle to meet all the demands that are put on they with the short staffing and a over demanding ED. I have seen her verbally abuse her staff on several occasions. The staff is the only thing that the place has going for it. They make others look better then the should.