Monarch Communities

Everyone is very nice and friendly. They allow pets and outdoor smoking. I was told they were doing millions in upgrades but have not observed much activity. Cleanliness needs much attention and my mom doesn't like the food.

I picked Bella Terra for a few reasons. It was modern and up-to-date. The room that they were going to give my dad was brand new. It is 15 minutes from my home. And it was affordable because he currently is just in assisted-living without extra care.

The staff at Spring Meadows is very friendly, for the most part. The housekeeping staff are accommodating and do a good job. The meals are of good quality. There really isn't much family communication. Move in on the day of was fine, but apartment was not ready when we initially expected. Any issues that were found were addressed before move in. I would recommend this facility to others. It is more affordable than some of the other local facilities.

Spring Meadows is clean and smells fresh. The staff is always helpful when asked between my mom and also when I call or stop by and ask in person. The move in process was a bit complicated because my mom moved from out of state, but they did a virtual tour for her after I went in for an in-person tour. They emailed and we signed her lease electronically to get the best deals before she physically moved in. However, that made their normal move in welcoming delayed for my mom of receiving a welcome packet and welcome sign with her name on her door. The food is always great and they accommodate to whatever dietary restrictions, or if not on menu, they usually can accommodate. Maintenance has been great and very quick and helpful. However, getting an appointment with the on-site Doctor has been very difficult and we are still waiting for someone to call her back through the facility.

We have not been here long, but love it so far. It has been a great place. The facility is clean. The people are very nice. Food is fantastic. Lots of activities. But most of all, Mom is happy!

The room is very clean and my mother-in-law's caregiver is wonderful. Her room is very nice. Overall, once we got settled in, it's been a very good experience. I would recommend it. The disappointing thing is that there were certain things promised like a grief therapy group. For example, that is not there. They need to have more outings. We thought that there would be more outings that my mother-in-law would enjoy. There are very few outings and sometimes she's the only resident that goes out. I feel like they could do better at encouraging residents to join in.

We really like how friendly the staff members are, and the community itself is being updated. We also felt that their prices were reasonable. We would absolutely recommend the Bella Terra community to other families based on the experience we have had so far. There is definitely a genuine concern for my mothers well being and I have no issues contacting them with any questions or concerns.

The main reason my father decided to move to Motif Southbury over others we visited was because he thought it felt and seemed more homey and comfortable. I would recommend this facility to others.

The people were very nice. But I didn't like the way it was set up and laid out. And the amenities weren't as nice as at other places we saw.

Overall very happy. Wish there could be kareoke

At first my father was reluctant to move to Spring Meadows. Three months later, he LOVES it there! [names removed] and the rest of the staff are extremely friendly and accommodating. Activities abound! I haven't seen Dad this happy in years! He's made so many new friends. It puts my mind at ease knowing he is surrounded by people who actually care.

Bella Terra needs a lot of work. Some of the staff is wonderful and some not so much. Rooms need updating. Apartment sizes are larger than others in the area. It is a good location for us, close to my daughter’s home.

My mom has lived a Bella Terra for 7 years and has always been well taken care of. She recently moved to the Assisted Living side and all is going well. The staff is pleasant and very accommodating. They made the move stress free for us!! I would highly recommend Bella Terra.

Very impressed, clean throughout, staff excellent, residents happy!!

My uncle has been at Bella Terra for 4 months and so far everything has gone well. No major complaints.

Like the small group of people in the Memoey care unit. Like the atmosphere. Decent room size in the studio.love the location.

I really like Bella Terra. The facility was clean and nicely decorated. It was a little upscale for my mother.

[name removed] was most helpful in showing me both IL and AL and discussing the possibility of respite with PT to see if my aunt could be considered for IL. The only thing I didn't like was how dark the decor was and that the halls were very narrow and dark.

[name removed] was most helpful in showing me both IL and AL and discussing the possibility of respite with PT to see if my aunt could be considered for IL. The only ting I didn't like was how dark the decor was and that the halls were very narrow and dark.

My brother has lived in Legacy court ( memory care) for almost a year. He had lived on the independent side of Bella terra 6 months prior to moving to legacy. The staff in Legacy is wonderful: very caring and very friendly. The residents have their own rooms that are located in a rectangular/ circular design so they can always locate their way back to their room...from the living room, dining room or activity room. The dedicated activity director has many varied, personalized, creative activities that residents enjoy from word games, singing, baking, to making holiday decorations and participating in holiday festivities. I feel it's most importance that residents in legacy feel there is a personal concern for them ( when their family cannot be there) and this definitely occurs daily in activity time. There is an outside courtyard where gardening and other activities occur. There are occasional guest entertainers in Legacy. I do wish the Legacy residents could more frequently attend entertainment/activities that occur into Bella Terra with the independent & assisted people. My brother especially enjoys the Legacy weekly bus excursions. The nurses 24/7 are wonderful and certain doctors do come to visit. The Legacy manager is always personable and very reassuring. She is always determined to answer questions, concerns or complaints. Of course I've had occasional concerns, for example : lack of certain supplies in my brother's room, specific personal care concerns or room maintence but these concerns have always been addressed. In general, I am very satisfied with my brother's care in Legacy Court. This is a difficult, demanding job and they do it quite well.