Proveer Senior Living

Atria has a homelike atmosphere with people who have worked there for years and who really take the time to meet and know the residents. The managers, nurses, and all other staff are friendly and helpful. The activities and parties that go on are always top notch and exciting. This is the best place in Mobile and Baldwin county if and when the time comes for a loved one.

My mom has been here for over 3 years. The staff is caring, friendly and go overboard to help! There are lots of activities should an individual want them. Her apartment is kept clean and a nurse is always available. The food services department tries to meet everyone's Special diets while creating a variety of meals. We could not have chosen a better assisted living facility for her!!

Very safe and quiet.

I would recommend them. I think they are understaffed right now that is causing some issues but I also think they are doing their best.

****The Good: The staff was very nice and pretty helpful. Communication is good with the family, except with an injury the communication was not. The assistant director had a couple of miscommunications with me. The move in process was great. The place is very nice and respectful to mom. They help her a lot. ****The Bad: It was not good that we moved her from memory care to assisted living. The living facility should be doing that. The staff couldn't change and clean mom's deep wound she sustained on her left knee from a fall. They explained to me why they couldn't, because they are not a skilled nursing facility. Still they have to. There is no way we should be buying the toiletries with the money we're costing them. If they are afraid they will get the wrong kind or brand of something, then we'll write it down for them. And the the price per month is too expensive.

I would say that they could do better in the nutrition department where diabetic patients are left with few options for an appropriate diet. I picked this community because of the availability and convenient location.

We toured with Proveer at Heritage Woods and we thought the rooms small and I didn't like most of the residents doors open as walking down the hall among a few other but just not a fit for us! But it definitely might be a good place for others.

We had some issues with the cable that took about a month to be resolved. They said there was wifi but it was never strong enough to use in her room even though we were told it was going to be reworked, that never happened during the 8 months my mom was there. The room especially the bathroom was always clean but the faucet in her kitchenette area leaked and dripped. The staff was really great. They were friendly and treated my mom very well, it should be noted that someone from the family visited every day. However, they were often understaffed and Mom sometimes did not get baths on time. Despite that, they were very kind. If she did not come to meals, someone would check on her and bring her something if she wished. The meals were generally pretty good especially breakfast but there usually wasn't really a second choice offered at any meal. Breakfast was horribly early, had to be there before 8am. There wasn't anyone to run activities on the weekend so often it was up to the residents to run a exercise DVD or use puzzles or games left out for them in the activities area. Having said that the activities director tried very hard to include my mom in what was offered during the week. It was not the cheapest place but it was very comfortable and if all services had been offered as advertised it would have been a bargain, as it was we were satisfied.

Everyone is nice and my mom seems happy. She is much better and the staff have her out of her wheel chair and walking. The only issue I have had is getting her prescription medicine myself and bringing it to her. The nurse there wouldn't accept it and the pharmacy they use is expensive because for some reason her insurance isn't covering it. It's frustrating but that's about the only thing. Overall I would recommend Vitality Living Regency to others.

The facility is lovely, the staff is kind. Improvements are needed in follow-through on promises to take care of issues and in attention to detail in the business office. Keep good notes of conversations and go over invoices carefully.

We chose Quail Creek because it was a smaller facility and when we took my dad he really liked it. All of the people were and are very friendly and nice. They have been attentive to his needs since he has been here. We used them for respite care at first when we went out of town and he liked it so much that we just moved him in. I would definitely recommend Quail Creek, dad calls it home.

The community is welcoming and kind. They seem to have a bunch of people that enjoy working there and their handy man, [name removed] is awesome. The front desk lady [name removed] is wonderful as well. They have good visiting hours and their remodel looks wonderful. The facility itself is very pretty and more affordable than many we looked at. When I was coming in, they were going through a change in leadership, so a lot of stuff would slip through the cracks. One huge frustration I have with them is how long it took to get doctor paperwork filled out for her long term disability. Another thing that's a little frustrating is sometimes there's spilt drinks all overmy loved ones furniture that hasn't been cleaned up. I usually clean it once a week at least. Overall though I'd say it's a great place to be

The facility is pretty nice, I think some things could be upgraded. But mom is very pleased. The staff is very friendly and quick to address any issues we have. They do housekeeping often and her room is very clean. The food is good, mom is happy with it. Communication with the family is very good. They do have transportation for appointments and dining, which is great. I would recommend them to friends and family.

I toured this facility and it was good. It was clean and the staff was nice. We ended up choosing another facility because they had an opening sooner, but this one was very nice.

The main thing that sticks out to me about Vitality Living Regency has been the staff, they are always very friendly and helpful.

They could have more of a variety with their activities, but we would still recommend this community to others. =

When we started the facility was Elmcroft still but it changed to SummerHouse. They came out and talked to my loved one and it seemed like it would be a good fit. I thought it would get her out of her room and make her socialize with others, but she has not done that yet. I think it would be great if the staff could try to encourage her to get out a little bit more. I would recommend them to other families looking and I already have to some friends of ours.

They changed ownership while my mother was here and during the transition the quality of went downhill a little bit. The response time was a little slower and the food service was not as good. Prior to the changeover, the food would have been a 5. [name removed] the director wonderful. My mother really loved the church services that were provided, but she did not get involved in many other physical activities.

This was a very nice community, they just would not take anyone who had thickened liquids so he was not able to be accepted there.

The meals and dining service is like clock work, very consistent and good. What really stood out to us and sold us on the community was the overall friendliness of the staff members we met.