Alden Management Services

It's still new, and we are in the independent side, so there is a lot still to be seen. So far we are satisfied with them. It's a clean place, and the people are friendly. We don't use any services and haven't checked out any activities yet.

My father has lived at Alden of Waterford for several months. Their staff is very knowledgeable and caring in providing the needed care for Senior Citizens. The management and staff create a very good atmosphere and offer numerous activities relating to individual preferences. I appreciate that my father is very well taken care in his daily needs and how the staff relates to him personally.

Sounds like a wonderful community. As levels decline pt is transferred out of the community and sent to SNF. Expensive.

Overall it was good. They have full time care as well as rehab care and we did the rehab care. I think they did a good job. They have the rehab people separate so they get the specialized care they need. Their therapist type people were great! We really enjoyed that. They did a good job with care. I would recommend them if you had to do rehab. They were very helpful and went out of their way to include the family.

I was only there about once a week but I never heard any complaints from the other family members. It was private pay and I didn't really get involved with the financial aspects of it but I thought they were pretty good. They were really responsive with any changes that we did want to make. It was her first experience with a nursing home and she went in with some issues so it wasn't like putting her in her normal environment but it wasn't noticeably difficult for her because of her dementia. They tried to include her in the activities for the residents but I don't think they were specifically geared for her because they weren't specifically memory care. She was not a permanent resident there, they were evaluating her to see if she could possibly be but because of her specific care needs she wasn't a good fit.

We were there. We liked it. Waiting for a response to a request for a fenced in backyard to contain her dogs.

Nice place, good people, lacks IL and full nursing care. No space

private pay ? campus has nursing center.

Beautiful facilities. Several options.

I saw this facility and really like it.

The Courts of Waterboard was not what we were looking for. It was not going to be a good fit for my loved one, but it could be a good fit for someone else.

When I first moved in this place was nice ,then 2 years later a flood,was told that i would get reimbursed for what I paid when I had to leave,never was.The price has gone up on the rent.Covid hit everthing is shut down.Am disappointed in how magement isnt taking care of this place.

I am very disapointed,New Lenox Horizon has a very nice grill,but not is allowed to use it.The price of living here is OK!The rent went upbecause I was told water went up,dont understand ,the price for water should be on if it isa one bedroom,or 2 bedroom. The location where new lenox horizon was bulit isnr good,You would need a car,thye do have car services,you need to call aheasd and pay a little price for it. Cedar road is very congested with alot of cars. The bathrooms on the 1st floor arent opened yet.The former snow removal was better,the new ones dont plow between cars,thye said it would cost new lenox horizon more,some people here do work.I would check this place out.They just started playing bingo a few weeks ago.I know this is an indpendent place,but there should be something offered to the residents here.

When I first moved in I was very excited to live here,the people were very nice,as time when it some people wouldnt talk to other people,had a flowed after living here for a year,the weather wasnt that bad,we had to find a place to stay,gave a bill to the manager,none of it was reinmursed,found out some people that stayed at a hotel,thye paid for their place adn paid for their meals,it was very late and some people were put in a dump hotel,then moved to another aldens.When I renewed my lease the lease went up,i was told by the manager because taxes went up adn water wetn up,i fell if it is a one bedroom it should have been raised to high,i could see a 2 bedroom ,because ther e are 2 people in that apartment.Covid is bad this year,i feel for the people at this place,they are stuck in their apartment or go to see family.The price here is ok.The formeer people they had to clean the snow are alot better than the ones thye have know.

I have been an resident at new lenox horizon for over 4 years.It is avery nice place,but with covid going on the only open is thework-out area.The place goes on your income.The rent went up because of differnt things.When you move out they dedduct the carpetbeing cleaned. It is avery nice place,but dont understand someof the things they do.

Nice building. The screen porches and the waterfall and swans are lovely. Food is better than average. Would like to see more activities off site.

I met with Ruth Lange and had a lovely discussion of the senior living opportunities offered in the 33 duplex brick housing units. I was interested to hear the benefits of choosing a buy-in arrangement with a return on the investment at vacating and the services provided with that along with a monthly cost. The single available unit was was pretty spacious, including a full range of apian Kitchen appliances and attractive, however, I was A bit put off by all the extra costs from utilities to dining costs in the main building to $5 to $10 transportation to appointments. I came away thinking that I currently have the same or better situation where I currently reside (own my home in a 55+ services provided community with some activities but no meals or continuity of care.

I would like to see more interaction from the care givers I sometimes think that it is just a job I think if maybe the would play music and not just have the TV on all the time

We have used Alden of Naperville, for rehab recently. The wound care people were terrific, otherwise, and in general, it was okay. There was only a nurse onsite a couple of hours a day, so if a bandage came off in the middle of the night there was a scramble for what to do.

May consider this one, but it would mean changing doctors and things