Alden Management Services

Wasn't impressed by them. Sunrise was nicer. They concerned me because it was so close to Lake Street which is the main thoroughfare. It didn't have the elegance that Sunrise had. But it was good, it was nice, it just felt like a couple steps up from a nursing home, for an assisted living community.

A little outdated. It didn't feel like they kept up their property.

called.700(studio

Nice - Have 2 bed villas and 4 levels of living

That was clean - actually a lot cleaner than where my husband is now but they didn't take care of him. They just left him in his room. I visited every day and every week I would be the one to shower him and change him. One week I did that on Sunday and then I told myself I wasn't going to do it for the next week. I went on Monday and he had the same clothes on. On Tuesday he had the same clothes on. On Wednesday he had the same clothes on and on Thursday I finally said something. These are the same clothes that I put him in on Sunday! Nobody would change him. I was just hoping they would step up to the plate and they never did.

I dont undertstand when N.L.H. lets a person with a cat move in they should be very strict when they do their laundry,because,there are residents that dont like to see cat hair inside the washing machine or make sure the inside of the lint trap is clean,it is very disgusting,or when a person moves out,replace the carpet where a cat lived, they do leave smells on the carpet even if a carpet cleaning person comes in, and move the refrigerator, cat hair can get caught in the back. after residents have lived in their apartment for 5 or more years offer them a 1/2 of clenaning of their apartment.Don't deduct the cleaning and painting of the apartment when they move out, most landlords don't do that, they usually give the former tenant their money back.Alden is all about the money.They have raised the rent up to much. This place is on how much a person makes.There isnt anyhring close for people to go to.There are some people here that dont drive,there is a car that we have to pay for services.

Someone at this place reported something,and they reported about a matter,went to see that person and that person doesnt feel comfortable living at this place.Thematter can be taken care of in a better manner.The person went to someone else about it, and that person shouldnt get other people involved in the matter.The person that someone was talking about,isnt very happy about the situation.This is not very professional..Thematter can be taken care,but the person saying something to the other person should just take care of it and stop bothering the person about the matter.Why should a person get upset about what is said to her??This matter is been blown away.Something should be done about how a person talks to people .

This place felt more like a 55 plus community. The roads are poorly maintained. There is a lot of construction. The villas are noisy. There is no sense of community. The villas are contemporary and they have a lot of space.

The facility is way too expensive, and they were short staffed. There was no thought given to roommates. The food was adequate and was ok. We had to shares rooms and for two people it was not big enough. I would not recommend this facility

We toured this community. We did not like the community due to they asked for a deposit. We did not move in and they will not give us our money back. We liked the community, but can not recommend families to this community due to them not willing to work with families if they do not move in. Families might want to ask questions before making the decision to move into this community.

My loved one was previously a resident at Alden of Huntley and the experience was horrible.

I wish I could give this place a zero rating. My family member was at Alden Huntley for 2 days when he fell out of the medical hoist lift. That was ER visit #1. Second ER visit was due to a careless CNA who was rushing my family member to get into bed when they fell out of their wheelchair and face planted it!! Hospital has all the information in their report. Hopefully this uncaring site will be closed down. People who work here are only there for a paycheck.

My Mom was a recent resident at Alden Estates Orland Park, for a short rehab stay. Her experience was terrible. As a cardiac patient, they fed her bacon and eggs…every morning. I had to speak with the dietitian twice, to get this corrected. On one occasion, a CNA refused to clean her pot, and got physical with her. I spoke with a nurse, who promised to address the situation. I do not know if this ever happened. Lastly, my Mother is not the same as she was going in. When she entered this place, she acted and spoke normally. When she left, I noticed a difference in her behavior….a pattern that persists to this day. I may pursue legal action. Oh…speaking of that…the very first thing they have you sign is an arbitration agreement, in lieu of legal action. I am aware patients at other facilities have filed a class-action suit. Perhaps the same needs to happen here.

- No communication from staff after your loved one has entered the facility - Conflicting responses when you get one from staff - Patients so medicated they can not move/walk/eat - 'Rules' and 'Laws' change at every turn, and each staff member is unsure of anything - Leadership does NOT reply to repeated messages, its almost impossible to get a response on what happened, how - Mother has been waiting 18 months to see a dentist - Mother has fallen multiple times in 6 months but no one knows 'how' or 'when' they only know they found her.....but cant explain how long she was laying in the floor - Activity coordinator is very kind - Meal time is fun for the residents do NOT put your loved one in this facility, you will regret it the moment you drop them off.

My father was a resident for about five months in 2017. They did not have any care plan meetings or give us contact information so we could initiate any conversations about his care. They expected family to care for him when they didn't have enough staff. They took my father off of all his therapies and did not notify the family, so charged us for his care when it would have been covered by insurance and was not giving him the help he needed. The social worker was rude and did not care about safety of the family or residents. They would only call when sending him to the hospital or to collect money. It's clear where their priorities are, and it is not caring for their patients. Worst experience of my families life dealing with these people.

This place is HORRIBLE!! The CNA'S are NOT EXPERIENCED. They do not know what they are doing. I had three different CNA's tell me three different things. My grandmother needed to be re positioned and they never did it until I complained to management. Once I complained to management they started doing it and then stopped again. They don't clean the rooms. When a patient rings their bell It takes them 30 + minutes to come. There were so many times when my grandmother urinated on herself because it took the CNA'S so long to attend her. This is hazardous because if she was choking or in a real life crisis the CNA'S wouldn't know because they take their sweet time. My grandmother was left with no food for over 8 hours. The nurses and CNA'S do not care about their patients and their excuse is that there isn't enough workers on staff. This place is too expensive to not have the proper treatment. This place actually needs to be reported. TERRIBLE place!

My family member was treated poorly. As he was declining he was ignored and treated like he was an annoyance. He missed several Dr apps and was usually not clean and was wearing dirty clothes. His clothes went missing all the time and I had to bring new stuff when I visited. When he was sent to the hospital for erratic behavior I reached out to the director and social worker and was and still am ignored. My relative passed away and I still haven't heard from anyone. Please do NOT send your loved one there!

I regret having my husband transferred by ambulance from [Removed] to Alden Estates of Orland Park. He was there less than 18 hours for post op rehab, when I took him out of there. His pain medications, antibiotics, and shot for his blood clots were never given to him with the exception of a Tylenol for pain given at my request at dinner the day of his admission. He arrived on Friday afternoon and was not going to see a Doctor until Tuesday for an evaluation, if in fact that would even happen, as no appointment time was given. Until then he was to remain in a wheelchair despite the fact that he could navigate with a walker especially with the blood clots in his legs. The very next morning I learned that he did not receive any of his medications in more than 15 hours. When I questioned the pharmacist for a printout of what had been given to him I was told he had no information showing any meds had been given. Such a disgrace. He was to receive a shot at midnight for the clots and pain meds every two hours. Too many patients and too few caretakers. I should have known right from the start this place was not satisfactory when they couldn't find his records when I first asked for his pain meds 3 hours after he was admitted!

This facility does not know how to treat mentally ill patients that have also have terminal illness. Little to no compassion (a few CNAs were nice to my sister)

This facility is understaffed, underqualified, unsecured, outdated and frankly disgusting. Within 5 hours, I received a call from the facility stating that my mother fell out of bed. The nurse was not polite nor caring whatsoever. Her tone quite frankly set me off a bit. When I asked mom why this happened- she had to use the restroom and no one came. Mom had bruises on her back, buttocks and knee. I also noticed on several visits my mother was being fed meals that included pasta, bread, cakes and ice cream- she is diabetic. By Wednesday morning, mom was sent to the ER for severe stoma bleeding. She had not had these types of issues in weeks. Her bleeding was so severe she needed a transfusion. On Friday I walked in to the ER again to find my mother completely covered in blood. When I asked the head nurse at Alden why my mother was not put in the clean clothing I left for her, her response was “do you want me to let your mother bleed all over her pajamas?” She also made it clear that my mother’s case was too much for her staff to handle and that she has 20 other patients assigned to the same nurse. Yet they took her in. I also complained about a severe urine odor in my mom’s room near the upholstered furniture. It was also mentioned to me by the moms nurse that her stoma was different that anything she ever worked with.-Yet they took on a stoma patient. I might add my mother’s stoma is quite standard. One week later on a monday, my mother went out for a radiation appointment and never came back. We did not find this out until Tuesday afternoon when a family member called to check on her. The nurse who was assigned to my mother rudely stated, “I wasn’t here-the night nurse should have called you”. After multiple emails and voicemails, and a call to the hospital liaison & regional director, I finally received a call back from the head nurse who apologized for the lack of communication but then quickly asked, “So should I have a nurse pack up your mothers things or will you be coming in? When I arrived to do so, I found my mother’s soiled clothing with brand-new clothing tied up in a bag as well as all her personal items including her toothbrush! They had been in the bag with urine soaked clothing. After washing 4 times, I tossed all the clothing- some of which still had the tags and most of the personal items. When I demanded to speak to the head nurse, I was greeted 45 minutes later by the facility administrator. While waiting, I witnessed several call lights blinking for at least 10 minutes. Those are lit when a resident is on the toilet and needs assistance. I also overheard a resident yelling about how he did not receive dinner the night before and his breakfast was food he could not eat. (I assume another dietary issue) While waiting I also noticed documents on the counter laying out in the open. Without even touching, or leaning over I could see that it was a patient list, with full names, ages and room numbers, and medications. My mother also had some personal medical supplies that allow her to speak that were missing. Upon inspection of the room again, the admin noticed staff left my mother’s dentures behind. It was not until I threatened to file a police report over the missing medical supplies that they produced them with a clear insincere apology. This facility is just a horrible place to place a loved one.