Alden Management Services

I had fusion surgery in 2014 ,at palos.A two day stay turned into six days and then kicked out to Alden in Orland park.I was there a total of 5 hours. Now I’ve been there visiting before,and thought it was a nice place. Well when the night shift comes on it’s a completely different place. I was put in a room with a catheter. Later I needed to use the bathroom. My room mate was in there forever. I was told I’m. Ot allowed to leave my room,I really had to go.So I start to leave the room searching for a bathroom and at that point two young females saw me started interrogating me.All I wanted was a bathroom. They started taunting me and asking what I have.they started going through my things ( I didn’t bring my phone for fear it would get stollen. Then one of them shoved me on my shoulder. I said who do you think you are? They were laughing. I kept trying to call. Home from the phone by my bed. Well it took a very long time because I find out later they turn off all phones at 8pm. Finally I got through .I was demanding someone call my husband . They were laughing and saying he’s not going to come ,no one ever comes.then they took my catheter bent it in half and stuck it in the spokes of the wheel chair. Then my husband walks in. He took me home and said he had a feeling I’d be coming home because he saw something,but to this day wouldn’t tell me.When I was able I went to make a report at Orland police station.They basically took some notes and that was it.They did nothing no investigation.The man that live across the street from me has a law suit against them for causing his knee surgery to get infected and is in a wheel chair now. So I do t believe any are any good, night shift makes minimum wage and McDonald’s wouldn’t take them.thats my story

The physical and occupational therapy are good. Some nurses and cna are nice and compassionate while others you just hoped weren't on your hall when you saw them. The medical director is non existent. Dr.[name removed] I think. Hes my Gma doctor and doesn't do much. She got an infection since she got there and he treats it like a joke ..They don't keep the doctors, surgeons updated on anything. The call buttons are pretty much useless. An hour could go by and they won't come to the room. God forbid there's an emergency cuz hitting that call button ain't gonna help. You'll end up dieing in bed

The picture of Alden Orland are old it does not look that good now the room are not clean they bring in new patients so quick and late at night their is no housekeeping staff to clean room they are very short staff because management is rude to their employees so they are quitting with short staff resident don't get proper care baths maybe once a week and wound care is taken care of by nurses but by the CNAs because when Nurses are told of wounds they refuse to take care of resident the food is not good and they never have enough they keep changing chief and they are short staff sometimes resident do not get to eat cause CNAs have up to 27 resident to take care of and they for get to feed some do not send you family member here they are all about the money they will show you the first floor and promise you a single room and then put your family member in a bad room

I took a tour of The Courts of Waterford, and to be honest, I could not stand it. to me, it felt like a hospital where everyone was old an [Removed]. The community didn't look clean, the residents didn't seem clean, and the faculty generally just seemed outdated.

Therapy is wonderful - the rest...run away. Do not put your loved ones here unless you can be with them ALOT. The care is awful. Food is just adequate. I’m pretty sure even convicts get showers once a day, not at Alden. Twice a week and that’s if you are lucky. Call lights are never answered, alarms go off unchecked, TVs, beds, wheelchairs are a joke. Go somewhere else. The only reason i rated them one star is there was nothing else lower.

I called 911 to have my mother removed from their care a year ago. After reading these latest reviews, things have not changed there. Not a good place.

The first thing I noticed when I entered the building was the overpowering smell of urine. The odor got worse when I stepped off the elevator at the 2nd floor. 3 patients per very small room was the next surprise. (Patients can literally reach out and hold hands.) The only bright spot was LPN Lee, who was very kind and friendly.

My mom was admitted here a month ago after her knee surgery. She was in there for 2 weeks and they were truly the worst 2 weeks of her life. First she was given antibiotics without consulting a doctor because they THOUGHT she had an infection. Those meds gave her an allergic reaction and instead of stopping them right there the nurse [Removed] kept giving them to her for another couple of days. She couldn't walk so she would usually need someones help to go to the bathroom, but they would not show up for at least an hour and would be really rude. STAY AWAY FROM THIS PLACE! I would not recommend this to ANYONE!

The lack of care given on "memory care unit" was incomprehensible!! The FACT is wasn't even under the guidelines of "memory care" was big problem. Multiple attempts within ten days to have actual CARE provided to my mother drastically failed. Lip service is not care, and sadly, the Only thing we received. If in need of a skilled facility for loved one with any dementia issues, I strongly recommend staying away. I'm on FB, would be able to provide very disturbing photo's of LACK of care my poor mother received. [removed] That's very sad. I wouldn't allow most of the staff I encountered to watch a stuffed animal. Keep in consideration all patients at time of my moms stay were in wheelchairs-I'm still trying to figure out where many Brand New items purchased for her went when I removed her as they were gone. Her room was always closed, yet multiple items were missing. Very sad experience. Please Don't fall for the facade of the appearance, your LO deserves Far more than appealing interior.

Do not bring your loved one here. They are phony, careless and [removed] when family members are not around. My mother was transferred from hospital, they never gave her her morphine or Xanax at the prescribed time that evening. When she asked for someone to dial the phone for her they told her the phone was broke. She was in terrible pain and having a panic attack at 80 years old and was [removed]. When I got there first thing next morning, she was missing two doses of morphine and Xanax. She was terrified. I immediately discharged her. Never, ever take a loved one to Alden.

Don't let the flowers and cookies fool you! My mom went to Alden Poplar Creek after a knee replacement and the quality of care was very poor. The nursing staff was worthless. She was put in a room where her roommate kept the temperature at about 90 degrees and the curtains closed at all times. The women across the hall screamed all night "Get me out of here!"...then an aide would come in and verbally abuse the old woman yelling. They woke her up in the middle of the night to change her bandage when it could have been done during the day. They promised her a shower and never gave her one till the night before I pulled her out of there. If your loved one has to use the bathroom they can wait 15 minutes....the administrator told me this is "state law". No one thought to ice and elevate her knee until we asked for ice...again the nursing staff did nothing. In closing the facility looks nice when you tour, but when you are admitted you can count on being ignored and no one caring!

I would give them a zero! My mother was there for rehab and we were going to keep her there but we discovered that is was not a good place. It wasn't very clean, they were stealing all her clothes and would ignore her. There were people in the hallways screaming. It wasn't very pleasant. The first floor was very nice but the second floor on up - the higher you get the worse it gets.